FAQs

Frequently Asked Questions

Service

How can I get in contact with someone if I cannot find an answer to my question on the frequently asked question page?

Please contact us at Info@JamesMarieBoutique.com. We will respond within 24-48 hours or sooner. Please include order number if applicable.

How do I proceed for any questions, compliments or complaints about my order?

We prefer to take all questions, compliments, or complaints via email (Info@JamesMarieBoutique.com). This allows us to fully address your concerns.

What do I do if my tracking status says “delivered” but I haven’t received my package?

We will review your order and make sure there are no discrepancies and that your package went out routinely. In the event that we find NO discrepancies, then we would suggest that you contact the carrier USPS (United States Postal Service). Give them your tracking number and let them know you didn’t receive your package even though USPS changed the status of your tracking to delivered. 

What if I received my package but an item was missing?

We will open an investigation. Please allow us 1-2 business days to investigate. If at the conclusion of our investigation we do determine that WE made an error while packing your order, we will immediately ship your item (at no cost to you) and send a promo code for future purchases. If at the conclusion of our investigation we determine that WE DID NOT make an error, we suggest contacting USPS for further investigation. 

 

Order Processing

Where is Local Pickup option?

The local pickup option is only for those that reside in the Philadelphia area.  Local pickup is every Wednesday from 10am to 2pm EST.  The pickup location is the Stanton Financial Management office in Northern Liberties.  The address is 400 Green Street, Philadelphia, PA. 19123.  Please do not select this option if you are unable to pickup your item(s).

**Due to COVID-19 restrictions, we are not offering Local Pickup at this time.

How can I change a product on my order?

Unfortunately, you are unable to adjust an order once it has been logged. Please contact us (Info@JamesMarieBoutique.com) immediately. Please include your order number and any additional important information. We will try out best to update your order prior to shipping. Please keep in mind that all orders are shipped 24-48 hours after completing your order (unless otherwise noted). 

Can I modify the address once my order has been validated?

Yes. Again, please contact us (Info@JamesMarieBoutique.com) immediately. Please include your order number and any additional important information. We will try out best to update your order prior to shipping. Please keep in mind that all orders are shipped 24-48 hours after completing your order (unless otherwise noted). 

Do you charge tax?

Yes. We operate out of Pennsylvania where Sales tax is 6 percent, an additional 2 percent is added to purchases made in Philadelphia. However, most clothing items are tax exempt. Items not included in the exemption are non-clothing items like Accessories: Sunglasses, Belts, Hats, etc.

Is shopping online at your site secure?

Yes. Our shopping cart processes all information by using the latest SSL128-bit security technology.

Do you keep my personal information?

Yes, your personal information including name, email address, billing and delivery address when applicable is securely stored in our e-commerce database with the same SSL 128-bit encryption. This information is available for future orders when logging in, so that you do not have to type it again when you come back and shop with us. Please Note: Credit card information is not stored.

Do you sell or trade any of my information?

Absolutely Not. We do not sell, trade, or share any of your information with anyone under any circumstances. Please see our Privacy Policy for additional information.

 

Shipping

Where does my product ship from?

Elkins Park, PA (right outside of Philadelphia)

How long does shipping take?

While we ship Priority Mail via USPS according to the following schedule.

Monday: All orders placed after 3pm on Friday, Saturday, and Sunday.

Wednesday: All orders placed after 3pm on Monday and Tuesday.

Friday: All orders placed after 3pm on Wednesday and Thursday.

Is it possible to have same day delivery? 

Unfortunately, we operate solely online and are unable to provide same day shipping/dropoffs.  

Please contact us at Info@JamesMarieBoutique.com for additional information.

Who is my package shipped through?

All orders are shipped by United States Postal Service (USPS).

Do you ship Internationally?

Yes, we ship to all of the 48 contiguous United States as well as Canada and Germany.  Shipping addresses in Hawaii, Alaska, APO/FPO, PO Boxes and US Territories will be shipped via USPS Priority Mail.

For Canada and Germany we ship via USPS Priority International. 

Outside of Canada and Germany we do not ship internationally.  

Due to COVID-19 restrictions, you may experience shipping delays.

Please contact us at Info@JamesMarieBoutique.com for additional information.

How can I track my order?

You will receive a shipping notification email that will notify you of the carrier we've used to ship your order, and the different tracking options available for it.

If you have questions about your order,

Please contact us at Info@JamesMarieBoutique.com